Frequently Asked Questions
Have a question about ordering, shipping, or finding the right equipment? We've got answers to some of the most common questions.
Orders & Payments
How do I place an order?
Find something you like? Add it to your cart and follow the steps at checkout. You'll be able to review your order before placing it.
Can I change or cancel my order?
Contact support@offscratchgolf.com as soon as possible. We can accommodate changes or cancellations when an order has not yet entered processing or fulfillment. Once processing begins, changes or cancellations may not be possible.
What payment methods do you accept?
We accept the payment methods shown at checkout.
Shipping & Delivery
How much does shipping cost?
Off Scratch Golf fulfills orders itself. After you place an order, we purchase the item, receive it, and then ship it to you. Standard shipping is $9.95 for eligible orders below $149. Orders of $149 or more ship free. We currently ship to the contiguous United States and Washington, D.C. Some oversized items may require special shipping charges. See Shipping & Delivery for the full details.
How long does delivery take?
Most orders ship within 5–10 business days. Some take longer when the item has to be ordered in or built to order. Tracking is sent when the package leaves us. If an item is no longer available after you order, we will contact you before substituting or canceling it. See Shipping & Delivery for more details.
Why did my order arrive in separate packages?
We purchase each item and ship it after we receive it. If parts of an order leave on different days, tracking is sent for each package.
Do you offer international shipping?
We currently ship to the contiguous United States and Washington, D.C. International shipping is not offered. Destination details are on the Shipping & Delivery page.
Products & Equipment
Are your products authentic?
We purchase our products from wholesale suppliers.
Can I order custom golf clubs or shafts?
Available customization options are shown on individual product pages. Some customized products may have longer processing times and different return restrictions. Those restrictions are described on Returns & Exchanges.
Do products come with manufacturer warranties?
Warranty eligibility depends on the product, manufacturer, and sales channel. Review the product details or contact us for assistance. Warranty coverage is separate from the return policy.
How do I know which equipment is right for me?
Our goal is to help golfers make more informed equipment decisions. Explore The Golf Journal for insights into equipment, performance, and the game.
Returns & Support
What is your return policy?
Most eligible, unused products may be returned within 30 days of delivery. Custom equipment, modified shafts, final-sale items, and certain manufacturer-restricted products may be excluded. Review Returns & Exchanges for eligibility, instructions, and applicable costs.
What if my equipment arrives damaged?
Contact us promptly with your order number and details about the issue so we can help.
How do I contact Off Scratch Golf?
Email support@offscratchgolf.com or visit our Contact Us page. For questions about an existing order, please include your order number.